What is NHS 111?
NHS 111 is a new service that has been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a quick and easy way to get the right help, whatever the time. Dialing 111 rather than 999 keeps the 999 number free for very serious emergency medical cases.
If you need to see a doctor or nurse in person, the NHS 111 operator will advise you of this and may help to arrange this.
What About A&E?
A&E stands for ACCIDENT and EMERGENCY – it does not stand for ANYTHING and EVERYTHING!
Going to the hospital for urgent care does not mean that you will get a better doctor - it is often more likely that you will get a junior doctor in training!
Many patients attending the hospital accident and emergency department (A&E) could be treated more appropriately and quickly by their own GP, local pharmacist or even by themselves with basic first aid or a little advice.
Please do not use A&E inappropriately – if you do so you may cause problems for people who really do need urgent attention for an accident or emergency and you will have a long wait to be seen .